We sent an email update today, Saturday, April 23:
We look forward to seeing you at the drive-thru package and nuc pickup, tomorrow Sunday, from 8:00 am to 1:00 pm (we don’t have alphabetically assigned pickup times this year).
The weather finally improved and it will be very nice for installing bees at this time.
Make sure to provide sugar syrup to your live bees (package and nucs) from the moment they’re installed in their hive. (even if you have frames with honey from previous years, you need to feed the new bees 1:1 sugar syrup).
Note for Nuc customers: Our Nuc supplier confirmed that they locked the queens in self-release cages to minimize transport losses. If the bees already released the queen, you can remove the cage. If the queen is still in the cage, you can hand release that queen into the hive.
Package customers: If you would like to have a printout of instructions handy during package installation, you can download and print our instructions page. You can preview the pdf file at this link.
In case you run into any problems, contact us by email at email@example.com as soon as possible.
We will get back to you over email to help resolve any issues.
For example, if you receive a dead queen in the package, we will be replacing it. It’s normal for about 3% of the packages to reject the queen and the supplier provides the replacements. We will coordinate over email on when to exchange the dead queen for a new one.
We can help you resolve most problems within the first week, as long as we’re contacted right away.